Telecommunications relay service provides full telephone accessibility to people who are deaf, hard-of-hearing or speech impaired. Specifically trained Communication Assistants (CAs) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or verbally to hearing parties.

The service, known as Relay Iowa, is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. This valuable communications tool gives all individuals who are deaf, hard-of-hearing or speech impaired the opportunity to make personal and business calls just like any other telephone user. Both TTY and voice users may initiate calls through Relay Iowa.

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Imagine not hearing your faraway granddaughter’s “I love you” or not understanding what your doctor is trying to explain over the telephone.

If you struggle with hearing loss or speech impairment during phone calls, we may have the answer.

Being able to communicate, even if you have some hearing loss or speech impairment, is invaluable. Today it is easier than ever before, thanks to new technology advancements in telephones and Telecommunications Access Iowa. Now every time your telephone rings, you can comfortably pick up the phone and carry on a conversation with anyone.

To learn more about the phones that are available and how you can obtain a voucher that will cover up to 95 percent of the average cost of specialized phone visit Telecommunications Access Iowa.

Telecommunications Access Iowa Brochure

Telecommunications Access Iowa Application